Coupon FAQ

Q. What is a coupon and are there any requirements?
Coupons are discounts offered to and redeemable by the customers for items listed and purchased on Karta Supermall. In order to redeem the coupon, all the criteria of the coupon must be fulfilled . Every coupon will have different criteria depending on the offer.

Q. Do I have to have register an account and sign in to use a coupon?
Yes, in order to use the coupon, the customers need to sign up an account with Karta Supermall. If customers already have an account with us, don't forget to sign in to use the coupon. Or else, the coupon cannot be redeemed or classified as invalid.

Q. Can I use more than one coupon at one time?
No, only one coupon can be used per transaction.

Q. Can I redeem any coupon more than once?
Most Karta Supermall coupons are limited to one-time use unless it is stated the coupons can be used mutiple times.

Q. Who can I contact if I am having trouble using a coupon?
Kindly contact our via our Customer Service Chat (WhatsApp or Facebook Messenger) or email us at "" and we will contact you during working hours.

Q. How can I confirm that an item is eligible for a coupon?
To check if an item is eligible for a coupon, kindly refer to the coupon criteria stated in each offer.

Q. How do I redeem my coupon?
After you have selected the item(s) and add to your cart, please proceed to the checkout page and enter the coupon code in the "Coupon Code" redemption field. Once you've entered the coupon code and click "APPLY" your total will reflect the applied discount. Please ensure you already sign up and sign in to your account before apply the coupon code.

Q. Do Karta Supermall coupons expire?
Yes, all of our coupons have an expiration date, which is mentioned on the coupon.

Q. What happens if I make a purchase for less than the face value of the coupon or the maximum discount amount?
Any unused difference between the payable amount and the discount received will NOT be given to customer and instead will be forfeited.

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