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Shipping and Delivery FAQ

Q. WHERE DO YOU DELIVER TO AND HOW LONG WILL MY ORDERS TAKE TO ARRIVE?
Malaysia
The normal delivery process is within 2-7 working days. However, it is also depending on the selected courier service provider.

The rest of the world
Currently we do not ship internationally. However you may drop us a note here here and we will inform you when we start shipping internationally For International B2B, Bulk and Industrial enquiries, please email here "enquiry@kartasupermall.com" and one of our International sales representative will contact you

Is there any area in Malaysia that Karta Supermall does not deliver to?
We deliver to all areas in Malaysia according to the selected courier services coverage.


Q. HOW DO I KNOW IF MY ORDER IS CONFIRMED?

  1. Once order has been placed in our https://kartasupermall.com, you will receive a notification and receipt from us via email. 
  2. You may log on to your registered account in https://kartasupermall.com here https://kartasupermall.com/account to track your parcel.

Q. WHAT ARE THE SHIPPING FEES?
Shipping fees are based on the destination, size and weight of your item(s). You will notified of the shipping costs at checkout and you may select your preferred shipping service before you complete your purchase.


Q. WHY HASN’T MY ORDER ARRIVED YET?
Once your order has been shipped, you may track the status of your order when you log in to your account at https://kartasupermall.com/account If your order has not arrived in 5  - 10 working days, please notify us via our Customer Service Chat (Whats App or Facebook Messenger) or email us at "enquiry@kartasupermall.com" and we will contact you during working hours.


Q. CAN I SCHEDULE THE DELIVERY OF MY ORDER?
Our courier services is unable to provide scheduling of deliveries; therefore we cannot guarantee delivery of your order for a specific time or date.


Q. CAN MY ORDER BE DELIVERED TO AN OFFICE ADDRESS?
Yes. Your order can be delivered to an office address. Please input in your office address to Delivery Address at "My Addresses" under "My Account" and ensure the office address is correct at the time of placing your order.


Q. WHAT IF I AM NOT AT HOME AT THE TIME OF DELIVERY?
If you are not at home on the scheduled delivery date, the courier service will contact you to arrange for an alternate delivery date and time.


Q. CAN I CHANGE MY DELIVERY ADDRESS AFTER MY ORDER HAS BEEN SHIPPED?
We start working on processing your order once it is placed. Therefore we are unable to make any changes to an Order after it has been confirmed. Please ensure the delivery address is correct at the time of placing your order.


Q. CAN I CANCEL MY ORDER IF IT HASN’T BEEN SHIPPED YET?
Unfortunately, we are unable to cancel your order once payment has been made and completed.


Q. WHAT DO THE ICONS MEAN IN MY ORDER ID?

  1. We will start working on processing your order once it is placed. You can log in to your account to track the status of your order.
  2. Orders icon > card icon > lorry icon: We have already receive your payment and your orders are being processed.
  3. Gift icon: Your orders have been shipped out. Kindly check your registered email for order tracking purporses.

Q. WHAT DO I DO WHEN THE ITEM RECEIVED IS NOT THE ITEM PURCHASED OR HAS MISSING ITEMS?
We sincerely apologize if this has happened to you. Please notify us immediately via our Customer Service Chat (Whats App or Facebook Messenger) or email us at "enquiry@kartasupermall.com" and we will contact you during working hours.


Q. CAN I PICK UP MY ORDER AT YOUR OFFICE
We do not offer this option now