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Payment FAQ

Q. What are the payment methods available in our webstore?
All transactions are made in Malaysia Ringgit(MYR) via BillPlz & senangPay, a payment gateway that accepts the following stated below:
1. FPX Transaction/Online Banking
2. Credit Card/Debit Card


Q. What are the credit card options?
Credit Card / Debit Card payment option is available for all Buyers. Karta Supermall accepts all Visa and Master Cards, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information is protected through industry-leading encryption standards.


Q. Do we keep your credit card details?
Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to the processing banks.


Q. How do I know if my payment is successfully made?
You will receive a receipt in your email which you had use to register an account in Karta Supermall. If you do not see it in your inbox, kindly please check your junk email.


Q. Where else can I find my receipt/invoice?
You may also login to "My Account" to at www.kartasupermall.com. Go to recent orders > click on view details > scroll down to find "Print Invoice" > Click on "Print Invoice" and your invoice will appear. You may save this as a pdf document for your own record.


Q. Do we accept eWallets?
We do not accept any eWallets at the moment. However, we are working continously to improve our customer experience. Stay tuned!


Q. Is it safe to use credit card on our webstore?
Yes. Security has always been our first priority and will be handled on the highest level of attention and immediate action will be taken upon any security implications to the overall system. senangPay system has been audited to be secure and senangPay is certified for PCI-DSS compliance, which is the highest level of security assurance any company can have. There’s no compromise on security and we will always handle it first and foremost.


Q. My payment was unsuccessful, why?
If you paid with credit card/debit card or online banking, here are some reasons:
1. Credit Card has expired
2. Credit Card blocked by the acquiring bank
3. Unsuccessful 3D verification (wrong TAC code)
4. Timeout issue (due to internet connection etc)
5. Insufficient funds or exceeded your credit limit
You may check on the credit card number information that you typed in. If the card continue to decline, kindly please contact your respective bank. "


Q. Why was I charged with wrong amount in my order?
If your order was indeed charged with the wrong amount, please drop us at "enquiry@kartasupermall.com" and provide your order confirmation or any Proof of Purchase to show the difference in amount.


Q. Why did I receive an email requesting me to send a copy of my ID card or credit card?
We take the security of your identity and online transaction seriously. We would noy request for such confidential information. If for any reason you see an email asking for this, please inform us at "enquiry@kartasupermall.com"